It should be noted that the On-site Technical Support services is only one project that CASE operates. We provide many other services to member organisations such as database development, specialised web hosting of content management systems, free domain name management, technical and political advocacy, training, co-location and management of servers, network cabling and other services as requested by members.
All systems configured by CASE operate in a manner that any qualified systems administrator can easily manage. We use standard best-practice methodologies that are well known to ensure that member organisations are never dependent on CASE. We are very strongly dedicated to the theory of ‘no vendor lock-in’ of any type. Also, it is our strict policy never to store member passwords or access information and to ensure members understand that this information resides only within their own records. Member organisations can take total control over their systems at any point in time with or without a hand over from CASE by design.

It should be noted that the On-site Technical Support services is only one project that CASE operates. We provide many other services to member organisations such as database development, specialised web hosting of content management systems, free domain name management, technical and political advocacy, training, co-location and management of servers, network cabling and other services as requested by members.

All systems configured by CASE operate in a manner that any qualified systems administrator can easily manage. We use standard best-practice methodologies that are well known to ensure that member organisations are never dependent on CASE. We are very strongly dedicated to the theory of ‘no vendor lock-in‘ of any type. Also, it is our strict policy never to store member passwords or access information and to ensure members understand that this information resides only within their own records.

CASE retains staff that include qualified UNIX system administrators recognised by the System Administrator’s Guild of Australia, holds GIAC Information Security Certification, a community outreach award from The Australian National University and provides a venue for students to gain valuable experience in the field of ICT. Our patron, Senator Kate Lundy, recognises CASE as a valuable component to the community service sector in the ACT.

Operating from Belconnen for over a decade, CASE is about to take up residence in a new community hub currently being developed by the ACT Government. For more information on Computing Assistance Support & Education Inc. please visit our official site.