The Sydney Morning Herald is reporting that

“The national competition watchdog has read the riot act to the nation’s telephone companies, telling an industry conference that the overall poor level of consumer service remains unacceptable. Addressing the Australian Telecommunications Users Group annual conference today, the chairman of the Australian Competition and Consumer Commission, Graeme Samuel, ordered the industry to lift its game or face the commission’s wrath – backed up by beefed-up consumer protection laws set to come into effect next year.”

$1m fine threat waved at shoddy telcos | smh.com.au

The ACCC could be in a position to place fines of up to $1million on Telcos that aren’t up to scratch. With over 4000 complaints a year, this sounds like a step in the right direction…